Moving into your new home is an exciting time! Your home reflects your personality, lifestyle and family values. HKR Builders Ltd wants to make the move-in as smooth as possible. You will have a final walk-thru of your home with Kelly and any questions or concerns will be addressed.
OUR CUSTOMER CARE EXCEEDS OUR WARRANTY.
As part of our commitment to uncompromising quality, we’re on call for any issues you may have once you move in. Our level of customer care goes above and beyond the terms of our Home Warranty. We want to make sure that you are fully satisfied with all of the workmanship in your new home.
We were so happy with the building process. The selection of materials, colours, lighting etc. was so organized and made the process go so smooth. The extra care and time taken by the employees and sub-contractors were impressive as they worked to make each deadline. Extra time was taken during many walk-throughs to make sure we had things just the way we wanted. Small changes or adjustments on the fly seemed like not a big issue at all. When it came to the finish work on the inside and outside, Kelly always had good suggestions to make it seem just right. Throughout the whole building process, they always let us know if anything affected our budget. We were very pleased when the house was completed better than we expected and under budget!
The entire process with HKR Builders Ltd was easy and straight forward. All staff were very approachable and answered all our “silly” questions. Communications between us and Kelly was easy and it was never a problem to come and have a look at the process.
My husband and I bought one of Kelly’s exceptionally built “spec” homes in Juniper West Developments. Being a “spec” house you would expect lower quality and cheaper finishing. Not with HKR Builders Ltd! Our home is full of “extra” details and exceptional finishing. Since we bought before the house was fully complete, we were able to choose some finishing ourselves. We just LOVE our new home and recommend Kelly to everyone!
New homes built in BC are protected by 2-5-10 home warranty insurance, as set out by the Homeowner Protection Act of BC. Licensed residential builders are regulated by the B.C. Housing Licensing & Consumer Services. HKR Builders Ltd Home Warranty coverage is through National Home Warranty.
Mandatory warranty insurance includes the following coverages:
2-year warranty on materials and labour
- 12 months’ coverage for defects in material and labour for your unit
- 24 months’ coverage for defects in material and labour for major systems (heating, electrical, plumbing, etc.)
5-year building envelope warranty
- 5 years’ coverage on the building envelope, including coverage on unintended water penetration
10-year structural defects warranty
- 10 years’ coverage on major structural items
This statutory protection is widely recognized as one of the strongest and most effective home warranty standards in Canada.